We believe in simple, natural protection that lets you stay present and explore without limits - from salty skin to dusty trails and everything in between.
Shipping policy
Shipping Policy
Thank you for shopping with us. Below you will find all the important information regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery delays can occasionally occur due to factors outside our control.
Domestic Shipping
We currently ship within Australia. Orders are dispatched via trusted courier services, and tracking information will be provided once your order has been shipped.
International Shipping
We offer international shipping to selected countries. Shipping times and costs vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue as quickly as possible.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or other unforeseen circumstances.
Contact Us
If you have any questions about your order or shipping, please contact us at:
hello@protectoutdoor.com.au